The Sonrisa Perfecta Dental spa-type clinic has obtained the WhatClinic 2023 Patient Service Award. The new award recognizes the dedication that the staff of this specialized center has with each of the people who come to the consultation.
The WhatClinic platform defines it as a clear and measurable commitment to customer service. It is an initiative that began in 2010. With it they seek to reward clinics that during the previous 12 months have shown the greatest effort in treating clients. This time it was the turn of Sonrisa Perfecta Dental.
Factors that awarded the WhatClinic Patient Service Award 2023
Dr. Tarsys Loayza Roys noted that she is very pleased that the Sonrisa Perfecta Dental clinic has been honored with this distinction. She indicated that it is the result of the work of a great team that has been continuously improving its performance for more than two decades. Thanks to this, they have turned Sonrisa Perfecta Dental into the best dental clinic in Colombia.
This award is announced each year in the spring. In its first editions, the parameter used to qualify this recognition was the contact rate obtained by each clinic. In this sense, they analyzed how quickly and how well they managed patient consultations through the WhatClinic platform.
However, this has evolved into what is known as the clinic’s ServiceScore™. It is no longer just about the contact rate, but other equally important metrics such as review score. Telephone support, rates offered to the patient, call grading, and service brochure completeness are now also included.
Thanks to the high rating obtained by Sonrisa Perfecta Dental in each of these items, WhatClinic has decided to award the award to this clinic. In the opinion of the qualifying jury, this highly specialized dental and aesthetic center has had the most consistent ServiceScore™ for a full year.
Many clinics can, few achieve it
The WhatClinic team has said that many of its affiliated clinics meet excellent standards in these metrics. This is why only the best qualified centers are eligible to qualify for the 2023 WhatClinic Patient Service Award. More specifically, those who are in the top 5% of the qualifying score. In that small and exclusive group is Sonrisa Perfecta Dental in Colombia.
Obtaining this new recognition is confirmation of the premises with which Dr. Tarsys Loayza Roys has always operated. Her work has been based on excellence, top-level quality, high technology and materials from the most recognized brands on the market. From a human point of view, the work of the staff at this spa-type clinic has always been close, cordial, professional and honest.
What the 2023 WhatClinic Patient Service Award evaluates
Analysis based on the platform’s unique WhatClinic ServiceScore™ includes a variety of data collected through patient contact. The quantity and quality of interactions is evaluated in phone calls, emails, SMS messaging, patient comments and reviews. The information provided in the brochures is also analyzed and qualified.
Thanks to automation, the system all this data is collected and analyzed daily, providing real-time information to the platform. All of this means that the granting of the WhatsClinic 2023 Patient Service Award is the result of an objective analysis. All of this makes award-winning clinics, such as Sonrisa Perfecta Dental, the most reliable on the market.
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